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Delivery & returns

Delivery
All orders are shipped from our warehouse in the Netherlands. On each product page is indicated, when the product will be shipped. Once your order has shipped, we'll send you an e-mail with a link to track your order. Shipments within the European Union take 2 to 5 working days. Shipments outside the European Union normally take about one week.

Returns
If you are not fully satisfied with your purchase or an item does not match your expectations you can return it within 30 days. Just fill out the return form, attach the form to your parcel and take the parcel to the nearest post office.  
You can return the items to the following address:

The Design Department
Staalsteden 31
7547 TA Enschede
Nederland

Please note that you are responsible for the costs of returning the item(s) to us. The return items(s) must be in the original packaging, unopened, undamaged and be properly packed before dispatch. There is one exception to note: unfortunately we cannot accept returns on items that are personalized or customized to your specifications.

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